Job Opportunity for B.SC Engineers (Freshers graduated in 2017 or before that can apply)
Company Name: Wicresoft (US Based Company, partnership with Microsoft since 2002, total 6500 employees around the world)
Job Title/Designation: Technical Support Engineer
Job Location: Shanghai, China
Working Schedule: 8 Hours, 5 Days in a week
Annual Leave: 14 to 20 Days
Initial Job Contract: For 3 years
Job Renewal: Based on Performance
Education Requirement: BSC in any Subject (e.g. EEE, CIVIL, ARCH, CSE, ETE etc.) but graduation Year must be 2017 or before 2017
Experience: Not required but graduation must be on 2017 or before 2017
Monthly Salary: BDT 65000-75000
Accommodation: Company will provide
Transportation: Company will provide
Food: Employee’s costing
Job Responsibility: Provide Back office support, troubleshoot Microsoft Office 365 problem ticket
All Original certificates
Passport with minimum 2 years validity
Financial Costing/Consultancy Fee: After having VISA from China Consulate
If you think you are willing to apply, please share your resume to email@example.com
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Office 365 Technical Support Engineer:
Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tech-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers. As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Office 365 team you will be supporting everything related to the Office 365 suite for enterprise users. Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
What we’re looking for?
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Preliminary Duties and responsibilities:
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.